Resetting a User's Password

Updated 2 years ago by Rachel Chow

If a user forgets his password and needs to have it reset, another user with administrator permissions can help.

  1. Click on the link to Setup in the top right corner of the page.
  2. In the left sidebar, scroll down to the Administer section and click on the arrow next to Manage Users, which will display additional options.
  3. Click on Users to view a list of all users.
  4. Click the checkbox to the left of the name of the user who needs a password reset [a]. Then click on the Reset Password button [b].
  5. The user should receive an e-mail at the e-mail address associated with his account, which will include instructions on how to complete the password reset.

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